Supercharge Your Team With Kai

Kai uses the latest and most advance AI models including OpenAI's GPT-4 to significantly improve context understanding and the response performance. This makes interacting with Kai feel like a normal human conversation but with the benefit of being active 24/7 and in 50+ languages.

Before deploying Kai on your guest communications channel, you will be given the opportunity to add any relevant training materials that Kai can use as a knowledge base. This can include your websie restaurant menus, activity price lists, frequently asked questions and model answers etc. Once a guest asks a question, Kai will have access to this information to ensure that the response given is accurate and up to date.

Unlike a generic chatbot, we train our AI model to perform like a world class customer service agent and provide it access to hotel data including room details, facilities and activities offered so it is prepared to answer guest enquiries. With the use of generative AI, our solution also identifies hotel trends such as the types of questions being asked through conversation summarisation to give additional visibility to the hotel.

Our AI powered reservations agent is available 24/7 and can instantly respond to enquiries regarding room availability, rates, and amenities, ensuring potential guests receive prompt and accurate information, leading to higher conversion rates. Our solution also has the function to provide guests with links to your direct booking engine, thus driving to convert these enquiries into bookings.

Once we receive your property's content, it typically takes 2 weeks to set up and launch your tailored AI powered reservations agent. This is so we can perform some testing with typical guest questions to idetify any gaps in the knowledge that we can update and improve.